Intracom
In December 2002 Dialogos has implemented at Intracom Holdings’ call center the AutoAttendant solution, an integrated calls routing and management system.
AutoAttendant automatically routes incoming calls to the requested employee or department, without the intervention of a call center representative. The system’s user-friendly interface enables its users to easily change their settings, so as to temporarily bar incoming calls at periods of heavy work load, to divert calls during their absence to another colleague or to their personal phone number (mobile or other) and to listen to their callers’ recorded messages while their status had been set to “unavailable”. Furthermore, a large volume of inbound calls is automatically hosted and served in a way that call waiting situations are completely eliminated, especially during peak hours where it is impossible for representatives to timely serve them all.