Garanti Bank

Garanti BankGaranti Bank, one of the largest private banks of Turkey, has launched in 2002 its voice-banking application, built upon Dialogos’ speech recognition technology.

Dialogos has developed the Turkish language model, upon which Garanti’s voice-banking application has been built. Garanti’s automated system provides information on the stocks and indices prices, exchange rates, bonds, securities etc., as well as a general report and comments on the market. The system recognizes a multitude of Turkish expressions, which a user can use to request information on stocks, without having to memorize their distinctive code. Finally, an extra function of the application is the calls automatic routing to call center representatives.