Dialogos Voice Platform
Integrated platform for the development and hosting of voice applications
Dialogos Voice Platform, DVP, supports the development and operation of automated voice applications (aka Interactive Voice Response – IVR systems), which are accessible through the telephone or VoIP networks.
The platform supports the advanced speech recognition, speech synthesis and voice authentication systems of Nuance Communications: Nuance Recognizer, Nuance RealSpeak and Nuance Verifier respectively, as well as the market’s most widely spread digital and VoIP call centers.
It is easily adapted to suit the specifications of each solution and covers a wide range of prospective applications, due to its scalability, designed to meet the most particular needs.
Main features
Dialogos Voice Platform offers, among others:
- Natural speech understanding
- The use of open standards for the design and development of voice applications (VoiceXML, CCXML)
- Support for diverse telephony protocols
- Integration with CTI servers and back-end applications and technologies
- User friendly environment and varying application design tools
- The tools for the control, management and automatic configuration of the systems, guaranteeing an optimal performance and errors limitation
- Clustering and load distribution contributing to the optimal resources management
Dialogos Voice Platform can be integrated with Dialogos Call Steering system, thus allowing the development of speech solutions that enable the understanding of natural, human-like conversations. This combination facilitates an -oriented towards free speech understanding- dialog design. Callers' free speech, using, that is, their own words during their interaction with the system, can be the result of open-ended questions like "How can I help you?".
Following this design, the steered through a maze of menus dialog, which is the result of prompts like "Please say Balance, Transfer or Bill Payment", is replaced by a sophisticated free speech capturing system. Callers speak freely, without restrictions over expression, and get often the impression of talking to an agent, thanks to their smooth and human-like interaction with the system.
Technical features
Dialogos Voice Platform can be integrated with variable servers and works perfectly together with companies’ existing infrastructure of hardware and software, thus offering a greater flexibility while limiting the need for new equipment investments and personnel training costs.
Applications development is performed with VoiceXML and CCXML open standards. These standards facilitate the deployment of speech solutions by engineers with a background on IVR systems, Web design technologies and programming on Java and .Net.
The DVP platform facilitates the integration with a variety of back-end applications and technologies, such as databases and applications servers. It interconnects with a variety of call centers, as it supports CTI (Computer Telephony Integration) servers, as well as a large number of telephony protocols and interfaces.